Shipping, Returns and Refunds


Shipping

Australia:

Free shipping on all purchases over $150

$12 flat rate for all purchases under $150

International:

Free shipping on all purchases over $300

$30 flat rate for all purchases under $300

All orders are despatched within 1-3 working days of payment with 2-3 working days in transit.

International orders should be received within 5-10 days following despatch.

Returns:

If you are not completely happy with your purchase, we will provide you a full refund or exchange within 14 days of your orders transaction date.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, please notify me via email at louise@meplushe.com.au and courier your product to: ME + HE Returns, 1 Rundle Avenue, Pimpama, Queensland 4209, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note, we do not accept refunds on change of mind or pre-ordered items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card / bank company, it may take some time before your refund is officially posted, there is often some processing time before a refund is posted. If you've done all this and you still have not received your refund, please contact us at louise@meplushe.com.au